A/C just started making a deep hum...
I installed a 2nd A/C in the bedroom last summer, a Mach 8. I replaced the fan blade to make it quieter and it's worked great all year. But just recently...just as you're turning the A/C on it sounds...
Forum Discussion
What, now they've got their employees trolling the rv forums?
1.) Yes, precisely....The message states that they can not dispense *technical or troubleshooting* advice to non-technicians -- I was not seeking that. I was simply trying -- for three days -- to reach anyone about a warranty issue related to *parts*. I was not seeking technical advice but the "customer support) phone number gives you only one option, and that is tech support. After you work your way around the voice mail you find a parts department option.
2.) It's the only way to reach a person. And when I told her the problem she asked me for the information on the unit and said she'd send out the blade. No one responded to my e-mail messages. That's the only source of product support I could find.
Terribly run operation. When I called her back it rang about 200 times before she picked up.
I just now received this unbelievably rude e-mail from Mike Dickey, their technical assistance coordinator, saying -- ready for this?:
"I am glad that a plastic fan blade did not shear through the ac unit, and the roof of the coach to hit you in the face."
My response:
"Wow. That was out of line. Way out. If you're one of the guys in charge I can see why the people on the front line have absolutely no idea how to help -- and keep -- customers. Through the roof?....Get over yourself for a second and pretend I (your customer) am someone you actually care about.... I had to figure where the noise was coming from and took the shroud off and was thinking about running the A/C while the shroud was off in order to see (from my position on the *roof*) if I could narrow it down. I didn't know the blade was cracked badly at the hub at that point so yes, had I done that it could have broken completely off and done some serious damage to me if it had hit me.
You have now not only not apologized you've chosen instead to be blaming, defensive, sarcastic and *extremely* disrespectful. I'll be sure to share this message with my fellow RVers via the online forums. I will also be sharing this e-mail with your CEO, CFO, COO and your two VPs, explaining why I will no longer be purchasing your products and recommending that you find employment elsewhere."
1.) Yes, precisely....The message states that they can not dispense *technical or troubleshooting* advice to non-technicians -- I was not seeking that. I was simply trying -- for three days -- to reach anyone about a warranty issue related to *parts*. I was not seeking technical advice but the "customer support) phone number gives you only one option, and that is tech support. After you work your way around the voice mail you find a parts department option.
2.) It's the only way to reach a person. And when I told her the problem she asked me for the information on the unit and said she'd send out the blade. No one responded to my e-mail messages. That's the only source of product support I could find.
Terribly run operation. When I called her back it rang about 200 times before she picked up.
I just now received this unbelievably rude e-mail from Mike Dickey, their technical assistance coordinator, saying -- ready for this?:
"I am glad that a plastic fan blade did not shear through the ac unit, and the roof of the coach to hit you in the face."
My response:
"Wow. That was out of line. Way out. If you're one of the guys in charge I can see why the people on the front line have absolutely no idea how to help -- and keep -- customers. Through the roof?....Get over yourself for a second and pretend I (your customer) am someone you actually care about.... I had to figure where the noise was coming from and took the shroud off and was thinking about running the A/C while the shroud was off in order to see (from my position on the *roof*) if I could narrow it down. I didn't know the blade was cracked badly at the hub at that point so yes, had I done that it could have broken completely off and done some serious damage to me if it had hit me.
You have now not only not apologized you've chosen instead to be blaming, defensive, sarcastic and *extremely* disrespectful. I'll be sure to share this message with my fellow RVers via the online forums. I will also be sharing this e-mail with your CEO, CFO, COO and your two VPs, explaining why I will no longer be purchasing your products and recommending that you find employment elsewhere."
