A/C just started making a deep hum...
I installed a 2nd A/C in the bedroom last summer, a Mach 8. I replaced the fan blade to make it quieter and it's worked great all year. But just recently...just as you're turning the A/C on it sounds...
Forum Discussion
cannesdo wrote:
So, Doug, tell me. How else does one call the company and reach a person? You've been critical of my methods but have provided no other methods for people who will find themselves in this position in the future.
When I have to work to reach someone who claims in their mission statement their goal is to provide "respectful service" all bets are off. I'm going to reach you any way I can.
And it is especially frustrating when they've sold me a poorly designed product.
Also...Just curious. What's your investment in defending poor quality product support?
As I stated, YOU are not allowed to get help and parts as a retail consumer. That is explained on the recording when you called. The fact that YOU want to do repairs does not give you the right to circumvent the procedures at RVP. It is NOT a poorly designed product. Yes, they had an issue and once they saw some failures they changed their production procedures. I HAVE NO PROBLEM GETTING PRODUCT SUPPORT FROM RVP. Because I am a trained Technician and they are there for ME, NOT YOU.
Now, what is someone to do that owns an RVP AC unit? They go to the local RVP authorized Service Center and either have them work on it or YOU purchase the parts you need at that Center. You do NOT call the manufacturer (RVP) and then complain when they do not offer you complete service when they state, they will not, and that is explained when you call by the automated system. Doug
