Forum Discussion

TEXAS's avatar
TEXAS
Explorer
Sep 16, 2019

Asking for help.

I will say this again. When asking for help. Give the full model and serial number. Without that information. Not much anyone can do. Is it a 1930 model or a 2019 model. You wouldn't go to a doctor and say I hurt. Not much he can do for you.Full information helps.
  • The OP is a generator tech and is annoyed by people asking questions but not giving specific information about their generator.
  • 2oldman wrote:
    I don't understand what a serial number adds to the conversation.
    I think this is especially important with an Onan generator. Design changes are documented by serial number not model number and year built.

    The idea is the technician can give an actual answer instead of writing a book on the 100+ possibilities.
  • TEXAS wrote:
    I will say this again


    Or else hes leaving folks!!
    Internet forums are notorious for people asking questions with zero research or effort to list model numbers.

    Some people get bothered by it. Others accept reality and help with the info available.
  • 2oldman wrote:
    I don't understand what a serial number adds to the conversation.


    x's 2
  • I don't understand what a serial number adds to the conversation.