Those are very discouraging stories -- it sounds like quality control in every sector of the economy is in decline. That seems strange, since the advent of the Internet has supposedly "democratized" consumer opinions -- we leave bad reviews, and that should alert other customers (and the suppliers) that something is wrong.
The same thing is true for website design -- it so often happens that I have a technical question about a piece of RV equipment, I visit the manufacturer's site, and there is no good way to navigate the site to resolve the problem.
And the "chat" function is no substitute for good, useful, easy to access content -- chats are hit or miss, depending on the quality of the customer service representative.
The companies could save themselves so much time and money by providing the customers with a decent interface, filled with useful info. But that is the exception, not the rule.
Grumble. Frown.
