MEXICOWANDERER wrote:
SERVICE MANAGERS HAVE ONE SOLE FUNCTION
Scream at the mechanics: Do it faster FASTER!
Scream at the parts department IT ISN'T COVERED UNDER THE TECHNICAL SERVICE BULLETIN
Tell the customer. "That isn't covered under warranty. But you need to do this and this and this and this and this and this and this and this and this and that. That is what we recommend. And don't call us, we'll call you when it's ready".
My opinion of Service Managers isn't so hot...
Actually the service manager is part of the sales team. Their job is to sell services.