LCI DOES NOT build any RV's. They just supply a LOT of the components that are used in the build. LCI will stand by the Frame. It is just getting LCI and Heartland to get together and get it done for you. I will tell you, to get the best result, you HAVE to do this
1. Type up a letter with your PIC of the VIN sticker included and all pics of your problem. Your letter states what is wrong and you cannot get any help from Heartland or LCI
2. DO NOT GET NASTY (at this point)
3. Try to include all pertinent info in your letter. Include copies of your Sales agreement.
4. Send the same letter and pic copies to the President of Heartland and the President of LCI.
5. Send the same to Heartland Customer service referencing your copies to the Presidents.
6. Send them Certified----This IS important. You will have a record of them getting the letters
7. Just ask that they take care of your problem without you having to jump thru all sorts of hoops.
8. TRUST ME. This will get a response. Doug
