Well folks,
I thought I owed an update... It seemed like things were moving along towards having things fixed. The dealer had a welder in who feels comfortable with the repair and parts were finally on the way from LCI. LCI provided shipping details with an ETA of Sept 27th.
I stopped by the dealer last week to check the status (Its about an hour drive but I happened to be up that way). The dealer never received the parts. Well as it turns out those parts never shipped. The dealer did show me a few emails back and forth, the latest indicating that LCI just received parts and now needs to manufacture parts to ship to me? I was a little frustrated with the dealer for not providing me updates but at least he appears to be on the ball and was following up on his end.
So Friday I tried to contact heartland. There phone system sucks. After waiting on hold for about 30 minutes to speak to someone it bounces you through to a voicemail. Well three Voicemail later (yes 1.5 hours on hold) heard nothing back from Heartland. So friday night a send them an email... I was a little harsh in my wording but polite throughout.
I did get an email back from them Monday Morning (today). I followed that up with a phone call. Super nice Lady who seems to have genuine interest in helping bring this issue to resolution. She has promised to follow up by today with an update from LCI on the status of the parts.
I vented a little with her and brought up my concern about the safety of the trailer moving forward. She has suggested a Structural inspection that she believes Heartland will pay for once the repairs are complete. She is going to confirm that she can authorize the inspection and going to advise.
All said I think I will let the welder complete the repair and try and get this inspection done. I am not to sure where in Canada (Toronto West to Belleville) I should bring it but I should have some time to source someone for this. I think at the same time I will talk with them about a full suspension upgrade while its in there. This may negate the warranty from LCI/Heartland but we can cross that bridge a little later.
Thanks again to all the folks who took time to suggest idea's. I do appreciate everyone's insights!
Mike
