Dometic Power awning won't move.

Larryect wrote:
Well, I pulled the motor and it came apart while pulling it out. I found I was wrong on the dates. The trailer is a 2014 model purchased in 2013. The awning is dated 2-25-2013 and does fall in the recall.

I called the Dometic recall line and they confirmed. They didn't have a fit about me pulling it apart, but won't send me the new motor. They have to have a dealer do the install. And, now since my awning is hanging loose on the side of the trailer they are looking for someone that can come to me to complete the repair.

I had to have them send someone by to do the motor swap, too. They found a local guy (actually about 15 miles away) that was an "authorized Dometic service technician" and he came by a day or two later, and did it in about an hour in the driveway.
Glad you were able to confirm my guess on the recall status, and get a proper solution. Also good that it didn't unfurl while you were towing it. That was the original recall problem.
You're welcome, btw. :W