I've talked to someone at Dometic a couple of times about this now. After reading the last posts, here are a few things to consider...
Norcold tried to change the heating element, thinking it would stop cracks from forming. But they didn't even address the units where cracks had already formed...leaving fire as a still very dangerous possibility. At least the Dometic approach contains any leaks or fires. As long as their fix works, at least my family will be safe, and I guess that's all I can really ask for.
Also, I've been assured that any service center that I prefer to use will be able to install the fix. I see someone mentioned that only "select" service centers will be OK'd, and I've been told that is not the case.
I've also been told that the larger heater that causes the cracks was replaced in 2003...so "current production is not affected."
I've owned both Norcold refrigerators and Dometic refrigerators. I've been happier with the Dometic product and customer service experience. This recall is definitely lousy, but considering both companies have had this problem, I'll stick with what I like.
Sorry to sound like such a Dometic cheerleader...but I've always been treated fairly by them in the past, and if they handle this fix right, my opinion of them won't change.
Cheers,
Mitch
