Forum Discussion
stolley
Nov 05, 2007Explorer
Our NDR1062 model fridge got the leak in Nov 2005, out of warranty of course. CW said to replace it, as repairing would cost almost the same and we'd get a new warranty, so we did.
Recently I read of the Dometic recall (our model was listed), and especially noted the "prenotification reimbursement" clause. It said I may be reimbursed for costs related to this type of failure before the recall, so I filled out all the paperwork and TAH-DAH... $1,700 check just arrived!!! They even covered the labor and tax! Thank You Dometic for standing behind your product!!!
They rejected it the first time I submitted, for needing more detail. I got the installing CW to update the old work order with more facts, and that did it... pays to be tenacious.
Recently I read of the Dometic recall (our model was listed), and especially noted the "prenotification reimbursement" clause. It said I may be reimbursed for costs related to this type of failure before the recall, so I filled out all the paperwork and TAH-DAH... $1,700 check just arrived!!! They even covered the labor and tax! Thank You Dometic for standing behind your product!!!
They rejected it the first time I submitted, for needing more detail. I got the installing CW to update the old work order with more facts, and that did it... pays to be tenacious.
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