FIC Door locks - Poor product, Poor service
I am about as frustrated as I care to be with my piece of junk FIC door lock I bought last fall to replace the one in my TT with. I was camping in BC's Okanogan Valley and got tired of the issues w...
Forum Discussion
I just got off the phone with FIC.
Gal there was extremely helpful and cooperative.:)
I explained the situation and she checked the records and yes indeed they have my info on file.
She further explained to me that due to the extremely high volume of the recall complaints, they are now only servicing February submitted claims! Wow, that's a lot of claims to be that far behind. So they are running 3 months behind in getting these recalls sent out.
She further told me that she would pull my information, and would personally have it processed immediately and that I should see my replacement lock cylinders in 7 to 10 days, the holdup being customs and the postal system.
She also asked me to confirm the mailing address of where I am now to make sure I get the product in a timely fashion.
So, this phone call has made me eat my words in my OP and say that I am now very impressed with the customer service. The gal on the phone was courteous and efficient in the way she handled this, and gets 2 thumbs up from me!
So if any of you have the same issue and you are waiting for your locks, just know they are 3 months behind in servicing the recall.
Perhaps it may be helpful if they would post that on their site.
Well, lets see how long it takes to get my locks now.
I will post back here when I get them.
Gal there was extremely helpful and cooperative.:)
I explained the situation and she checked the records and yes indeed they have my info on file.
She further explained to me that due to the extremely high volume of the recall complaints, they are now only servicing February submitted claims! Wow, that's a lot of claims to be that far behind. So they are running 3 months behind in getting these recalls sent out.
She further told me that she would pull my information, and would personally have it processed immediately and that I should see my replacement lock cylinders in 7 to 10 days, the holdup being customs and the postal system.
She also asked me to confirm the mailing address of where I am now to make sure I get the product in a timely fashion.
So, this phone call has made me eat my words in my OP and say that I am now very impressed with the customer service. The gal on the phone was courteous and efficient in the way she handled this, and gets 2 thumbs up from me!
So if any of you have the same issue and you are waiting for your locks, just know they are 3 months behind in servicing the recall.
Perhaps it may be helpful if they would post that on their site.
Well, lets see how long it takes to get my locks now.
I will post back here when I get them.
