Huge Thumbs-Up to Champion Generator Warranty Support!!
Discovered a broken bottom pan and stator blower cover on my less-than-one-month-old Champion 3100 generator last week. Was just about ready to depart on a week-long dry-camping trip and really needed this generator.
Although the damage was probably due to it being dropped hard during shipment, Champion still agreed to help me out under warranty. They *overnighted* the parts to me so I could repair the generator myself in the quickest possible time. The parts included a specialized puller to remove the stator in order to replace the blower cover.
Huge kudos to Fred in their support department. He took the time to help me out with the overnight shipment itself and patiently provided technical advice on replacing both parts in the most efficient manner possible.
What constitutes the best generator is certainly open for debate, but IMO there are very few companies that can match the customer service and warranty support I received from Champion!
Although the damage was probably due to it being dropped hard during shipment, Champion still agreed to help me out under warranty. They *overnighted* the parts to me so I could repair the generator myself in the quickest possible time. The parts included a specialized puller to remove the stator in order to replace the blower cover.
Huge kudos to Fred in their support department. He took the time to help me out with the overnight shipment itself and patiently provided technical advice on replacing both parts in the most efficient manner possible.
What constitutes the best generator is certainly open for debate, but IMO there are very few companies that can match the customer service and warranty support I received from Champion!
