Ice cream stays soft. Wonder why?

boston blacky wrote:
Our 5 yr. old Norcold works fine. Only issue is DW ice cream (sugar free) stays soft. All other items in the freezer compartment is frozen solid!!

What coldness number do you keep your Norcold set to? Ours has 5 settings and we use number 3. Is your ice cream still soft if you use a "more cold" setting of 4 or 5?

As far as we have been able to determine with our Norcold RV refrigerator, those number settings do indeed have an effect on temperatures inside the refrig. In extremely hot weather we usually bump up the setting to 4 from 3. We have little thermometers (that we bought at Camping World) hanging from the shelves inside both the refrigerator and freezer sections. We keep the refrigerator at about 38 degrees - and the freezer at 10 degrees or less - by adjusting the coldness number setting if required.