dougrainer wrote:
Well, This repair shop ALWAYS replaces the deck on all roof jobs. NEVER had any insurance company balk at this. Ask the Adjuster, IF you do not deck and the customer is upset(THIS WILL HAPPEN), when he sees all the debris and old glue causing small bumps and uneven rubber, will the Adjuster then auth a complete new roof WITH decking? I will bet you are dealing with Progressive or Geico. They give us the most trouble on damage estimates. Doug
BTW, we will NOT do a roof job unless redecking is done. We had to eat a roof 12 years ago and we will not do another one without decking. STICK to your principles. Tell the customer you refuse to do a half *** job. I will bet once the customer talks to his Ins agent, the job will be approved. Agents have a LOT of power to get things done for their clients.
Haha! How did you know it was Progressive? Too funny.
Thanks for the reinforcement. That is our stand too. If you won't let me do it the way it has to be done, we won't do it. Sometimes it's an easy call: new customer who wants us to eat the difference and is unwilling to pay it themselves. We're not hurting for work and won't accept those conditions. This is an issue that shouldn't concern us - it's to be decided between the insurance company and their customer. And we've never had it come up with any other insurance company before. Or for that matter, with any other adjustor. If they question why we're doing it that way, the explanation is always adequate for approval.
