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Janss's avatar
Janss
Explorer II
Oct 06, 2017

Progressive EMS repair

I have the Progressive EMS PT30C. Have had it for several years. The pigtail plug is damaged...one blade looks discolored/burnt and slight melting at the base of two blades.

A few years ago, I sent it in to Progressive with similar problem and they replaced the pigtail for free. But I think I read that the company was bought (?) and now on their website looks like the lifetime warranty doesn't cover this anymore.

Has anyone had this issue? Is it worth it to pay them to replace the pigtail or should I just buy a new unit? It's after hours now, but I did call to Progressive and left a message. Just thought someone on here might be able to answer.

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  • time2roll's avatar
    time2roll
    Nomad
    Oct 07, 2017
    Progressive does have a nice replacement TT-30P on the website.
    If you want the moulded plug you pretty much need to sent it in.
    Either way is worth it. Call and see what they suggest.
    Unless the plug was truly defective I would not count on any warranty.
  • MrWizard's avatar
    MrWizard
    Moderator
    Oct 07, 2017
    Yes but that's something, he can not change, only report , it it will be loose at many places
  • CA_Traveler's avatar
    CA_Traveler
    Explorer III
    Oct 07, 2017
    SoundGuy wrote:
    CA Traveler wrote:
    Or it might be a marginal female plug.


    The OP is talking about the male input plug, not the female output receptacle which on an EMS-PT30C is a chassis mount, not a cable mount.

    And I was referring to the pedestal female plug which could be part of the problem.
  • Janss's avatar
    Janss
    Explorer II
    Oct 07, 2017
    Yes, I'm referring to the male plug that plugs into the campground electric post.

    So can I just cut off the plug (not the whole pigtail) and replace it just like on a 30 amp shore power cord? (Not that I would do it myself....)

    Amazingly, someone at Progressive after hours tech support already called me back! Doubtful that this would be covered by their current lifetime warranty. Also they no longer do repairs not covered by the lifetime warranty.
  • MrWizard's avatar
    MrWizard
    Moderator
    Oct 07, 2017
    Assuming you are taking about the Male end that goes in to the campground plug

    I would probably replace it myself if i had any camping in the immediate future

    If waiting is no object , send it in

    This is no more than the normal wear you would get on the Male plug of your shore cord using the same CG pedistel outlets, lots of whom have arcing and wear from users who plug in with A/C etc turned on when they should be turned off for connecting and disconnecting

    We have thousands of members, but there are millions using these campgrounds with no knowledge or regard of proper procedures
  • SoundGuy's avatar
    SoundGuy
    Explorer
    Oct 07, 2017
    CA Traveler wrote:
    Or it might be a marginal female plug.


    The OP is talking about the male input plug, not the female output receptacle which on an EMS-PT30C is a chassis mount, not a cable mount.
  • CA_Traveler's avatar
    CA_Traveler
    Explorer III
    Oct 06, 2017
    I'd wait until Mon and find out about the warranty.

    Your post might suggest sustained high amp use like A/Cs etc. You should consider limiting sustained use to 80% or 24A. Or it might be a marginal female plug.
  • SoundGuy's avatar
    SoundGuy
    Explorer
    Oct 06, 2017
    Janss wrote:
    Is it worth it to pay them to replace the pigtail or should I just buy a new unit?


    If your EMS otherwise works fine I'd just replace the connector myself, though replacing the entire pigtail would require opening the case and therefore void any warranty you believe you may have. ;)

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