Rand McNally 7725 GPS--like it?
I should have posted before jumping to the camping world sale, but I ordered the unit. OK--now tell me if I should quickly return it, or is it good? The only post I found said they didn't like it. ...
Forum Discussion
A follow-up.
A new 7725 arrived this evening. (It was delayed 3 days at UPS in Dallas due to the ice storm - UPS responsible, not Rand McNally).
I received a PM, and a follow-up phone call from a manger at Rand McNally on Monday. He assured me that the entire case will be looked into in detail, and he will also express my appreciation to the young Customer Service rep who actually go a unit shipped to me.
Electronic stuff breaks. It happens, just like any other product. Usually electronics break very soon after they go into use.
I've worked around radio and television equipment, computers, servers, networking equipment for over 45 years and don't get upset is something breaks. No quality control can be perfect.
Given the number of units they sell, and the number of complaints I see - I doubt the units have a worse failure rate than Garmin or iPhones.
My only frustration was the delay in getting me a replacement unit - and I am very satisfied that my experience is being addressed with the Tech Service team, and the actual repair/ shipping team.
And Yes, I've tried Garmins. I bought my first one in 1991 for a boat. I've also looked at their RV unit - this Rand McNally is the first non-Garmin GPS I've every owned. And for RV use - in my opinion it beats the Garmin.
A new 7725 arrived this evening. (It was delayed 3 days at UPS in Dallas due to the ice storm - UPS responsible, not Rand McNally).
I received a PM, and a follow-up phone call from a manger at Rand McNally on Monday. He assured me that the entire case will be looked into in detail, and he will also express my appreciation to the young Customer Service rep who actually go a unit shipped to me.
MarkieBob wrote:
It sounds like it worked great at first, but had to go to repair shortly thereafter and has been a nightmare since? Maybe it's not a good purchase for me?
Electronic stuff breaks. It happens, just like any other product. Usually electronics break very soon after they go into use.
I've worked around radio and television equipment, computers, servers, networking equipment for over 45 years and don't get upset is something breaks. No quality control can be perfect.
Given the number of units they sell, and the number of complaints I see - I doubt the units have a worse failure rate than Garmin or iPhones.
My only frustration was the delay in getting me a replacement unit - and I am very satisfied that my experience is being addressed with the Tech Service team, and the actual repair/ shipping team.
And Yes, I've tried Garmins. I bought my first one in 1991 for a boat. I've also looked at their RV unit - this Rand McNally is the first non-Garmin GPS I've every owned. And for RV use - in my opinion it beats the Garmin.
