Forum Discussion
HTElectrical
Sep 14, 2016Explorer
I just sent an email to the company about their new TT-500 system.
How does the warranty work? I want to know what your policy is if a sensor or the Monitor stops functioning correctly.
Do I have to ship it to back to you? What is the turnaround for a replacement sensor or monitor? Do you pay for return shipping?
I also looked on the accessories page and only see 1 type of sensor. Does the TT-500 use the same sensor as the 400? If so, I hope that the dependability has been improved, because the original sensors were anything but dependable. I would not even consider purchasing another one of your products, except for the fact that you are now offering a Lifetime Warranty.
Needless to say, I was very disappointed in my original TT-400 system I purchased and stopped using after about 18 months due to bad sensors, and loss of signal warning, and sensors failing to come out of sleep mode etc… The system functioned fine for the first year or so, but after that it was a disaster. I believe that best warranty is one that never needs to be used. That means that the product is of a high quality, because I do not want to have to deal with another problematic system like the TT-400 I put in a box somewhere and wrote off as a bad investment!
How does the warranty work? I want to know what your policy is if a sensor or the Monitor stops functioning correctly.
Do I have to ship it to back to you? What is the turnaround for a replacement sensor or monitor? Do you pay for return shipping?
I also looked on the accessories page and only see 1 type of sensor. Does the TT-500 use the same sensor as the 400? If so, I hope that the dependability has been improved, because the original sensors were anything but dependable. I would not even consider purchasing another one of your products, except for the fact that you are now offering a Lifetime Warranty.
Needless to say, I was very disappointed in my original TT-400 system I purchased and stopped using after about 18 months due to bad sensors, and loss of signal warning, and sensors failing to come out of sleep mode etc… The system functioned fine for the first year or so, but after that it was a disaster. I believe that best warranty is one that never needs to be used. That means that the product is of a high quality, because I do not want to have to deal with another problematic system like the TT-400 I put in a box somewhere and wrote off as a bad investment!
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