Shout Out to SAMLEX Customer Service
Hi All, With all the poor customer service stories, I wanted to give a shout out to Samlex America for their recent support. I have a Samlex 1500 watt pure sine wave inverter. It is 22...
Forum Discussion
Based on your review.. SO WOULD I.
I sometimes tell the story of 3 phone calls.
1: Hughesnet: Call routed to, I think, Inida, 7hours on phone, one bottle aspirin, no joy (Finally got it fixed by using a back door trick)
2: Xantrex: About 15 minutes on phone, Had an RMA within 2, rest of the time was a combination of BS and information on how to improve the install so I did not need to do it again.. Good info as it turns out 8 years later.
3: Workhorse, Answered by a human call screener,, I told her my problem, and instead of transferring me to a customer service tech.. She gave me the answer, Call time under one minute, Happy customer.
(Two facts: It is the #1 reason for calling Customer Support (Workhorse) and 2: that was 2 or 3 company owners ago it's not that good today)
I sometimes tell the story of 3 phone calls.
1: Hughesnet: Call routed to, I think, Inida, 7hours on phone, one bottle aspirin, no joy (Finally got it fixed by using a back door trick)
2: Xantrex: About 15 minutes on phone, Had an RMA within 2, rest of the time was a combination of BS and information on how to improve the install so I did not need to do it again.. Good info as it turns out 8 years later.
3: Workhorse, Answered by a human call screener,, I told her my problem, and instead of transferring me to a customer service tech.. She gave me the answer, Call time under one minute, Happy customer.
(Two facts: It is the #1 reason for calling Customer Support (Workhorse) and 2: that was 2 or 3 company owners ago it's not that good today)
