There is no Defrost on the icemaker. The refer is NOT performing to specs. The production of Ice in an RV refer is dependent on the FREEZER TEMP. It must be below 10 degrees for the icemaker to cycle. So, if the Freezer does not get to 10 degrees or takes a long time to get to 10 degrees, the production will be slow. Since you had melted clumped Ice, that points to a problem with the refer cooling correctly. You need to verify the Main refer is cooling to spec. On MAX(5) the refer should be close to 32 degrees(glass of water after 24 hours). The rear fans need to be verified they are running. Also, the rear ventilation needs checked. Is this refer in a slide room? Doug
PS, I would NOT trust that it was installed correctly due to the brush off by the Company that installed it.
