so if you probe the disconnected PV wires at the controller for voltage, you should see ~20v. If not then go to the next connection which may be a branch connector, still no voltage you probe each panel for ~20v.
You may find one of the branch connectors is no good and both panels good.
MC4 connectors can be disconnected by hand, take a good look and depress each side so they can be pulled apart. there is a plastic tool that can help but they can be pulled apart by hand and then probed with a voltmeter.
You can get rid of the branch connectors and connect just one panel. until ya order new branch connector or cut the mc4s off and connect.
Ya might consider different panel roof mounts that are two piece and remove easily.