Travel Planner route lines missing?

I use the Good Sams travel planner and over the past 2 days of use the route lines of the planned trip routes will not appear on my computer. No response from GS folks- I emailed about 24 hours ago and requested a response. The search near route highlight works so I can see that but if I toggle it off I get no route- only mys stopping points???

Is it a setting I have messed up or a malfunction on the web site planner??