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milo's avatar
milo
Explorer II
Sep 19, 2017

What's left of Our Progressive EMS Unit

This is whats our EMS unit looks like after our last excursion. The box got fried. Bought it in 2009 and it has worked flawlessly up until a couple of weeks ago. No I don't know what or how, but it saved the electrical of the 5er.
As usual I checked the pedestal with our volt meter & polarity gage and all was good. Plugged the power cord in, the EMS unit clicked on, the remote showed 121 volts, 3 amps, 60 HTZ and E O but no electricity to the RV. After about 2 minutes, electricity came on through out the RV and then went off after about 30 seconds but the EMS was still showing 121 volts, 3 amps, 60 htz and E O. This repeated over & over for about 1/2 hr. Worried, I opened the cabinet and found the unit had melted and a light colored indention on the cover was extremely hot to the touch (couldn't touch finger to it for more than a second) and the wires on the RV side, the insulation was burnt and melted to the copper wire for about 1 inch up the wire. I disconnected the unit and removed it and put the junction box back in and reconnected the power cord wires to the RV wires. All worked except no EMS unit protecting the 5er.
Low & behold.... Progressive Industries has denied our warranty claim... go figure. They didn't even ask to send the unit to them, only asked for a description of the issue & a picture.
Lifetime warranty? :h

128 Replies

  • I don't know anything other that what was posted. Based on that, how do you know the EMS unit saved anything, and didn't just burn up from its own internal failure? Every observation you made sounds like the power was ok, and the power was apparently ok after removing the EMS.
  • I would send a nice letter of explanation along with the unit and ask for some type of warranty consideration.
    Things could change when they have the physical unit to inspect.
  • This is the first time I've ever heard of them denying a warranty claim. They must have seen something in the picture they didn't like.
  • wa8yxm wrote:
    There are several things that can cause failure, HOWEVER with Progressive INdustries there is a very simply way to find out (If possible) what happened.

    Call them and request an RMA and warranty replacement.

    Yes, it is that simple.

    Apparently not. According to OP they denied warranty coverage.
  • I am surprised that they denied the coverage for something like that. Equally surprised that they did not want the unit back for autopsy. Sounds like they are not as good as they once were.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    There are several things that can cause failure, HOWEVER with Progressive INdustries there is a very simply way to find out (If possible) what happened.

    Call them and request an RMA and warranty replacement.

    Yes, it is that simple.
  • Subscribed...

    I've read that Progressive is better than others, wonder if more to story or "life time" is considered the "life time" of unit?