Xantrex Freedom 458 remote panel issues

Contacted a Xantrex repair storefront on the internet inquiring about a control board for my 458. Heres the responce i got back;

Robert,

I agree, it does sound like the control board.

Xantrex doesn't allow us to send out repair parts for liability reasons. We would have to have that unit sent in for the repair.

Thanks Robert,

So much for replacing an internal part on my Xantrex.