I have never been directly in the auto sales business, but I was told a long time ago that the "factory invoice" that is shown to customers is different from the actual invoice in their confidential records database. Dealerships do need to make money to stay in business, pay salaries, electric bill, etc.
My last vehicle was purchased from a "Car Pro" certified dealer (guy has a radio show on Saturdays - Jerry Reynolds). No hassle at all, handled primarily via email, and it was even cheaper than my special corporate discount rate from the company where I work. He has dealers set up in various cities, and I highly recommend it. Look it up on Google.
