We're on our second FR product, a ROO hybrid and now a Rockwood Ultra Lite. Have only had a couple of minor issues and we contacted the dealer....fixed lickety split. FR is usually responsive, so agree that it may be the dealer. What kind of problems are you having?? It should still be under warranty as a 2014. Sorry you're having issues....seems like every so often one slips through the cracks, but your dealer should be going to bat for you. More info??