Forum Discussion
Community Alumni
May 19, 2017Like I said previously, any dealer can refuse work including the dealer you purchased the trailer from 700 miles away. A buddy of mine runs the shop side and he's shared plenty of paid warranty claims with me. They're getting pretty close to 75 percent of their posted shop rate to do warranty work. Shops don't get paid a pittance for warranty work. The approved labor rate is normally a percentage of the posted shop rate and something competitive with other shops in the area. It's really not hard for efficient shops to easily clear a profit on warranty work. There's some paperwork, phone calls, and repayment isn't instantaneous, but most shops around the country seem to have figured it out. If warranty work was so terrible then no one would do it especially when you're not obligated to. If a shop told me to pay up and seek reimbursement from the manufacturer then I would hook up my trailer and never bring it back to those clowns. There's too many other viable options.
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