2016 Keystone Laredo - Water Damage Rear Wall

kentucky_slim wrote:
You live in Washington state and the dealer you purchased from is in Batavia, OH (just outside Cincinnati)? Ouch!

Shouldn't matter. Any dealer that sells that line should be able to take care of it.

You live in Washington state and the dealer you purchased from is in Batavia, OH (just outside Cincinnati)? Ouch!

Your dealer has inspected the wall, I'd assume. He should be doing the legwork for warranty repair with the Mfg. If you're not getting speedy results from the dealer, contact the Mfg. would be my suggestion. Try to aim for someone higher up the customer service pile.

Good luck!

Send a typed letter to Trailer Life magazine. They have a section called RV Solutions. They will, if your issue is accepted negotiate with MFG to resolve the issue.

Your post is pretty vague, says nothing about what steps has been taken to date which makes it a little hard to offer help without plowing the same ground over again. If you just contact Keystone and say my TT is damaged it's your fault your probably not going to get much of a response. This is where your dealer comes in - this is why you want to start with a good dealer before you buy.

Your first steps (which I assume you took) should be all in with the dealer. What is the dealer saying caused the problem? Does the dealer concur it a manufacturer defect? Has the dealer contact Keystone on your behalf and explained to them what the problem is (is it documented)? Does the dealer have a name and phone number for the Keystone contact person? Is your dealer trying to actively get this issue covered by Keystone for you? Has Keystone denied? Based upon what?

Posting on UTube is a last resort; you are not going to endear anyone into trying to help you after you tar and feather them. If you have taken all reasonable and prudent steps to get them to cover it and they have said no, then by all means tar and feather them but resolve your going to have to pay to fix it yourself. Or, Take it down and start fresh and maybe change their mind.

My gut instinct tells me your warranty period is over. So now you have to prove the damage was a result of a defect before the warranty expired. Again, this is the dealer's bailiwick.

Hasn't your dealer contacted Keystone ?

Good luck! Any manuf. will always try and blame the owner before they take responsibility for a failure. but a trailer that is less than a year old shouldn't have an issue like this at all. hopefully they fix it.

https://www.youtube.com/watch?v=qfFt0GfoIS4