mkirsch wrote:
I'm still scratching my head at page 1.
NOWHERE in that letter does Ford refuse to do anything about the issue. In fact they expressly said they would fix it under warranty.
The owner is just reacting irrationally. Rather than have this turn into yet another skewed media circus, Ford smartly reversed course and bought back the truck.
The term "death trap" was probably bandied about. News flash: EVERY vehicle on the road is a DEATH TRAP. Better just stay home and hide under the covers.
I agree. The letter does not reconcile with the story. Could you imagine if every warranty repair necessitated a buy back? The air bag recalls alone would be a huge buy back.