mlh wrote:
CaLBaR wrote:
dodge guy wrote:
Ram, unlike Ford, is making things right!!!!
Please let me know what RAM is doing to make things right. I have a 2019 with the CP4.2 fuel pump. No issues and love the truck just would like to know what you know in case I ever have trouble with the CP4.2 pump so I know what to expect.
One reason I bought the RAM over the Ford was CP3 fuel pump but then found out a couple of days after I bought it that RAM was now using the CP4.2 pump too. Not that it would have made much difference anyway I guess.
Please provide any info that you have just in case.
Thanks,
I can provide info on what Ram is doing, "just in case." The answer is NOTHING. My 2019 injector pump failed at 15k miles. Left me on the side of the road 2 hours from home. They towed it to the nearest shop. The truck that is. That's about the extent of it. I had to pay for them to tow my travel trailer. Once I paid Chrysler for them to arrange the trailer tow, no one showed up to get it. I had to end up making my own arrangements to get it home.
It took them about a week and a half before they finally figured out what happened. When they figured it out, they told me that the pump was on backorder due to the corona virus shutdown. I was going to have to wait 4 months until the parts were available. They approved a rental vehicle, but I was told that due to the coronavirus, they couldn't do that either. I escalated the claim internally at FCA. They pretty much de-escalated it back down to the case manager. This means that they weren't going to buy it back or replace it. The only choice I was left with (I needed a vehicle) was to trade the 4 month old truck in at the dealership where it sat. They didn't have a good selection of vehicles (also probably due to the coronavirus) but did have a 3500 on order that was similar in options to my 2500. I ended up buying that one. If there was an option to trade it to another manufacturer's dealership, I would have, and never purchase another Chrysler product. It's kind of hard to trade a vehicle that is disassembled and sitting in a shop.
So again, to recap on what to expect from Chrysler to make it right if it happens to you.....nothing.
Sorry to hear about this issue with yours and the lack of Chrysler doing anything for you. Hopefully you didn't lose too much or any on the trade but from what you wrote sounds like you did.
This is what concerns me about this is exactly what happened to you or worse that Chrysler starts to deny warranty like Ford did. This issue should seriously get fixed by Bosch for such a pitiful design. Should have been fixed a long time ago.
