A tale of two warranties

ktmrfs wrote:
IMHO the BIGGEST impact on warranty claims is the DEALER. If they stand by you chances are stuff gets fixed. If they have a "don't care" attitude, good luck.

as an example, on our trailer a few days before the 1 year warranty expired I noticed the alloy wheels had some small white spots on them under the clear coat. On a lark, I drove to the dealer and asked them if there was any chance they would be covered under warranty. Dealer took a look, saw all 4 wheels had the same problem, said, haven't seen this before, took pictures and said we'll see what we can do. I really wasn't expecting much. A week late I got a call from the dealer, your new wheels are here, covered under warranty bring it in and we will swap them out and also have the tires balanced since you had them balanced.

Now that IMHO is a good dealer. BTW the trailer is a Keystone outback, but experience with others who use the same dealer is that any trailer they sell they really try to stand up to the warranty.

there are other dealers nearby that also sell keystone brands (along with other brands) and I've heard horror stories about warranty and other work from customers.

The dealers attitude CAN make a big difference in warranty claims or other work. to bad some really don't care that much about customer satisfaction.

I'm sure some mfg are way easier to work with than others, but the dealers should to learn how to deal with it and support the customers.

BTW I've found the same attitude with car dealers. Back in the early 90's I had a van with the famous paint peeling problem. First dealer came out looked at it and said, naw, normal, no warranty.

Next dealer took a quick look, said, all the symptoms of bad prep, it will get a full paint job under warranty, including redoing all the custom hand painted pinstriping. Will take us about 2 weeks to do. 15 years later when i sold the van, paint still looked like new.