Apache Camping, Everett, Washington

matt_r wrote:

bid_time wrote:
RV sales are not like car sales. They do not have to take your warranty work. That's probably something you should have known going in and you would be a lot less shocked. Generally speaking though, if you talk to the manufacturer, they will probably find you a local repair facility to work with.

If this is true, clearly my ignorance. Still does not make it a good business practice.

This is true. Often, especially with small adjustments, what the consumer considers "warranty" is actually considered dealer prep by the manufacturer and is non-reimbursable to the dealer. These items should be handled by the selling dealer whose profit actually pays for these small service items. This is often why out-of-town "wholesale" dealers can often sell for less as they know they will never have to make these minor repairs at their expense.

Also, unlike the automotive industry where the most profit comes from the service department, RV dealers greater profit comes from the sales department.