Forum Discussion
myredracer
Nov 19, 2014Explorer II
Just to add to this, it's not just the TT itself. It's also how well the factory honors their warranty and goes to bat for you and it's also how good the dealer is.
Nothing is worse IMO than a manufacturer who immediately flips you over to a third party to duke it out with , for example, in the case with frames (no names mentioned but it's not hard to guess). Sometimes the factory or third party will blame you for a problem, like overloading or abusing something.
Then there's the dealers that are inept and/or lazy. Some just don't want to deal with some warranty issues even when the factory would honor them. On a previous TT, it took 3 trips in to them to get a defective door fixed. First time they made it a little better, 2nd time they made it worse, then finally 3rd time around, they got it. Worst of all was the time is spent sitting on the dealer's lot until they felt like doing it to suit their own busy schedule. Many weeks overall..
We've had very good luck with KZ both at the dealer and factory level. If anything could use improvement with them, it's the slow communication. Now that Thor owns them, it will be interesting to see what happens.
Nothing is worse IMO than a manufacturer who immediately flips you over to a third party to duke it out with , for example, in the case with frames (no names mentioned but it's not hard to guess). Sometimes the factory or third party will blame you for a problem, like overloading or abusing something.
Then there's the dealers that are inept and/or lazy. Some just don't want to deal with some warranty issues even when the factory would honor them. On a previous TT, it took 3 trips in to them to get a defective door fixed. First time they made it a little better, 2nd time they made it worse, then finally 3rd time around, they got it. Worst of all was the time is spent sitting on the dealer's lot until they felt like doing it to suit their own busy schedule. Many weeks overall..
We've had very good luck with KZ both at the dealer and factory level. If anything could use improvement with them, it's the slow communication. Now that Thor owns them, it will be interesting to see what happens.
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