Sadly, that is CW's standard operating procedures. Had mine for 4 months doing warranty work. Called for an update and they said it had been done for weeks. They never bothered to call.
Another time they had it for 9 months working on damage from a tire blowout. The only way I could get updates was to drive to the store, about an hour 1 way. Would not return calls. When I finally got it, still wasn't completely done. I took it somewhere else.
I would go to another dealer. Perhaps try getting a manager at CW on the phone.