I had a road hazard take out my tire, rim, and axels. I had it towed to the nearest Camping World because they were the only close TT repair facility.
I contacted the Progressive agent and told them I needed the trailer ASAP.
Everyone had their part CW estimated the cost of repair, and notified me and the insurance agent. The Agent reviewed the repair and negotiated the price. I agreed to the repairs and price and authorized the repair. This process took about a week or 10 days. A new undercarriage was ordered which took 2 1/2 weeks, the new undercarriage was installed in about 10 days.
In 5 to 6 weeks total, the unit was back in my yard. My job was to ask each person at each step of the way; how long would that step take and who was the person making sure it was done. Then advise he other people. If there was a delay (It took an extra 3 days to get the undercarriage) everybody as in the loop.
It was about as smooth as one can ask and I new where we were at each step of the process.
Remember you cannot push a chain or a person who does not work for you. but you can keep in touch.
Good Luck