Forum Discussion

cdncampers's avatar
cdncampers
Explorer
Aug 05, 2014

Brake controller problems

Hello all,
We are newbies here, mainly lurking while trailer shopping.
We finally chose a 2008 Starcraft Antiqua-which we love
We had a sway controller, weight distribution hitch, and brake controller all added before taking home (over $800).
We got to our destination only to realize our brakes had been on the trailer (locked?) and once we stopped, they would only release to allow movement after unplugging the controller (we were already at campground). My hubby noticed a burning smell, plus we went through twice the amount of gas we had the wknd before.

We called trailer dealership and they had it set at 85 instead of 15-20. They told us just to reset it at the lower resistance and drive it home (2hrs away).

I'm very concerned that this caused excessive wear and tear in my tow vehicle

And to be honest, ticked off that they want us to risk more damage plus safety IMO just to make it convenient for them to look at.

We also purchased an extensive warranty And roadside assistance pkg.
I fell like they should be helping more than they are.

I could use some words of advice right now, after just 2 weeks of owning this trailer, I feel like perhaps we should not have.
Thanks
  • This is really sad to hear. Dealers like this absolutely ruin RVing and give the whole business a bad name. I hate hearing stories like this.

    I also hate hearing that they talked you into an extended service contract and probably the paint protection package.

    Good luck with it. My suggestion, get real firm with these guys and don't back down one inch.

    And, I agree with the advice that Lynnmor offered earlier in this thread.
  • You have more problems than just the settings. Don't use the trailer till you have a competent mechanic check everything. Then demand your money back plus the repair bill.