bstar1952 wrote:
I'm actually smiling, CW's incompetence and dishonesty just makes me smile. Tried to order a BAL spare tire carrier on-line this morning using the "coupon code" issued to me that was on back of their new catalog I received last week. The coupon was for 'up to 50% off any single item'. Of course during check-out, the coupon was denied. Called them and after talking to 6 different agents in 3 different departments (I swear this is true) finally asked for a supervisor who told me I had to first go to another CW on-line site to redeem the coupon and would be given another code to use at checkout. Did that and low and behold, the new code (now at 10% off), was denied also. All this took me over an hour --- for nothing. Their new catalog went in the trash and I'm done with them for anything. Will not renew Good Sam either. I've read lots of negative posts about CW and now I see why. I suppose business ethics isn't practiced at this company. Sad!
Yes, huge kudos for this site allowing criticism of the parent company. That said, the Knoxville TN CW tried to cheat me blind and used hi pressure sales tactics exceeding anything I have seen from a used car salesmen (bait and switch, shuffling papers to hide numbers, "just initial here that you read this", physical intimidation, etc). I haven't been back and will never buy anything from CW again. It purely amazes me that this kind of behavior is tolerated (encouraged?) in this day of the internet where it will certainly be publicized. And I enjoy telling everyone at the campgrounds of my experience with CW.