Camping World Online ordering

scottfarm wrote:

4X4Dodger wrote:

DiskDoctr wrote:
Can't get your fancy automated system working?

PICK UP THE DARN PHONE!!!

or...

FAX OR EMAIL INVENTORY REQUESTS!!!

and...

CONTACT THE CUSTOMERS YOU ARE HURTING...ER...LOSING!!!

or... Don't heed these words and apply for a gov't bailout :R

But I could be wrong. Maybe Marcus has a new pastime with this Television Gig and running a company just isn't as fun and fame?

Read it twice, Marcus. No cussing the second time ;)

If you've read any of my posts you know that I am not an apologist for GSE.

And this kind of thing can be so frustrating and makes you angry.

However, having been in the situation where a new, huge and complex computer system has been installed over the top of an older, slower, existing system AND you must try to keep up with the orders the old system couldnt handle anyway is a huge challenge.

And I can tell you that no matter what company you buy the new software and hardware from there WILL be installation problems of great magnitude. Often bringing everything to a complete halt.

But WEEKS! I hear you say. YES weeks and sometimes months go by with people from the software and hardware companies in your facility trying their level best to make the darn thing do what it is supposed to.

Then comes the handover; after multiple "dry" runs on fake orders comes the day when you must turn off the old system and let the new run...Invariably it will crash.

And so you start over.

My point is it's easy in a situation like this to throw bombs but if you've ever been a part of a truly big computer changover/upgrade it is THE WORST nightmare.

Good Sam Ent. has a ton of management issues to address. That is plain. And this kind of delay is just not acceptable for the customer. They needed someone to devise a workaround plan to handle orders/ problems while this was going on.

A plan and manpower should have been in place before the changeover. Maybe it was maybe it wasnt. If it was it clearly was/is not up to the task.

But this is a gigantic problem (the changeover) and it cannot just be fixed in an instant by waving a wand at it or with all the good intentions in the world. Sometimes it just takes a great deal of time and money.

That is no excuse for lying to the customers over and over again.

I dont think they have lied, They have come out publicly on this forum and stated clearly that they are replacing their computer systems and that is causing them a lot of problems...How is that lying.

But they have not handled the problem well for sure.

But calling people liars and yelling at them (in CAPS) doesnt increase your credibility.