SoundGuy wrote:
spoon059 wrote:
Your local RV dealer has no obligation to service a trailer that was purchased elsewhere, even if they sell the same brand. Most dealerships seem to be loyal to their customers and would make someone else wait for warranty work.
Huntindog wrote:
I once had a problem with an awning. The company said they had a 2 month backlog.
I needed it done in a few days. I offered to pay more to get it done while I waited.
For an extra 20.00, it was done in a couple of hours! That was a bargain in my book.
Money ALWAYS talks. Keep the money now, and worry about service you may never need, if that day comes.
Nope, not ALWAYS. :R The only always in my local dealer's book is he will ALWAYS put his own customers first ahead of anyone else and during the busy season from May through to the end of October that means anyone else will either be declined service entirely because there simply is no more service time to sell or they'll be waiting weeks or months. The only exception is for those with a travel ending emergency issue who are traveling through the area and who have warranty / extended warranty coverage. Otherwise, no way, no how will his service manager bump any of his own customers, at any time - not for $20, not for $200, not for $2000. To suggest this ALWAYS happens is entirely misleading as ethical dealers everywhere will operate in the same manner.
Sad story. A couple just retired with a brand new Lance, I mean new as in they just bought it in Michigan and traveled to AZ. They had a water pipe break. They took it to a Lance dealer in AZ and were told "2 week waiting list and that is after they get OK from Lance".
They called their dealer where they bought it from in Michigan and was told again, "sure bring it in and we'll fix it for you, of course that is after we get OK from Lance." Called couple mobile guys, they didn't want to be responsible for damage to interior that would have to be destroyed when removing. And dealer didn't have new woodwork to match.
Couple of us tried to fix their water pipe but to fix had to take out to much woodwork and stuff to get to it. So they left back to Michigan. Of course every brand has it horror stories I guess but Sort of sad how the public gets treated sometimes.
