can't find the satellite, first time ever

RoyB wrote:
DISH SAT is due south of San Diego above the Equator. The DIRECTV SAT is due south of TEXAS above the Equator...

Sometimes they go OFF lINE maybe...

Roy Ken

with dishnetwork, there is more than one satellites at each location of 110 and 119 (but they work together so it appears as one), and they never go off line.
as to the original posters problem, I really can't add anything. you did the switch test so the receiver knows what switch you have. Some times I have had to put foil over one side of the LNB to find the correct sat on the correct LNB, but you will know that is the problem if you receive one but not the other.

plus I recommend Satellite AR on the android phone. it shows you exactly where "any visible space junk" or the space stations passes as you sit around the fire at night.

and yes the 311 is end of life. as OP said, they sent him a new receiver, which is probably a 211, not a 311.

311 recievers are being phased out, dinosaurs. Dish will no longer let them out after 7-1-16, In our dish CATV system this year we have had several of our 25 311 recievers that would not start up. They were replaced at our expense with 211s.
311 software is no longer supported, perhaps yours is one that is a dino.

trander wrote:

WyoTraveler wrote:
I have noticed if I am at almost sea level Dish elevations are off. I have to raise my dish above their numbers slightly. I see you list CO. Are you by chance at a location out of CO at a low elevation?

No I am at my home in Pueblo, Co. That's what is so frustrating, I've done this many times before. The only thing different this year is the new receiver they forced on me. I've tried many different elevations, and transponders, I get no indication that the thing works at all.

They forced that on me too but I didn't notice any change in settings. They told me it was free then tried to charge me for unit and shipping. I held out and they dropped all charges. Finding setting on the road I put compass app on smart phone and set it on the LMB. Seems more accurate than compass effected by any metal.

WyoTraveler wrote:
I have noticed if I am at almost sea level Dish elevations are off. I have to raise my dish above their numbers slightly. I see you list CO. Are you by chance at a location out of CO at a low elevation?

No I am at my home in Pueblo, Co. That's what is so frustrating, I've done this many times before. The only thing different this year is the new receiver they forced on me. I've tried many different elevations, and transponders, I get no indication that the thing works at all.

I have noticed if I am at almost sea level Dish elevations are off. I have to raise my dish above their numbers slightly. I see you list CO. Are you by chance at a location out of CO at a low elevation?

DISH SAT is due south of San Diego above the Equator. The DIRECTV SAT is due south of TEXAS above the Equator...

Sometimes they go OFF lINE maybe...

Roy Ken

Try Dish chat. Seems to work better than phone.