I'd suggest, like others, to continue shopping at different dealerships. You and the Missus should develop ways and get hints of the quality of dealerships along the way. Since I wrenched for years, a quick appraisal of the service bays can usually tell me a lot about the quality of service that's delivered. You can develop your own "spider sense" about dealership quality.
The OP states that he knows the limitations of the Expedition but here's a link to the Ford Towing Guide for that year:
Ford towing guide The tightest specification to meet will probably be the Payload rating of the vehicle.
Good luck on shopping for your new TT!