Coachmen: Good Customer Service
When my wife and I picked up our new Freedom Express 192 FBS on Saturday, there was no butcher block stove cover. I had seen it listed on page 10 of the online 2017 Coachmen travel trailer brochure, and in photos on some dealers' websites. My dealer knew nothing about it. In fact, it wasn't even in the brochures he had at the dealership. We were disappointed because it nearly doubles the usable surface area of the galley.
I sent an email to Coachmen asking about it and got this reply today:
Good morning,
The addition of the wood stove cover was a running change and your trailer was built prior to the change and the brochure was published after the change, so the stove cover was not included with your trailer.
Regardless, we will send one to you.
Steve Brandenberger
That is what I call good customer service.
I sent an email to Coachmen asking about it and got this reply today:
Good morning,
The addition of the wood stove cover was a running change and your trailer was built prior to the change and the brochure was published after the change, so the stove cover was not included with your trailer.
Regardless, we will send one to you.
Steve Brandenberger
That is what I call good customer service.
