Forum Discussion
carringb
Nov 04, 2020Explorer
Northwoods (Arctic Fox & Nash) and ORV (Northwoods sister company) are well built, but ORV does use some Lippert components still, and of those parts, I've had nearly all fail at some point. Northwoods uses less Lippert stuff. Northwoods builds the chassis for both subsidiaries.
Warranty support was great, other than the 1st dealer I tried to get service from was sometimes a PITA to deal with. At least ORV allows dealers to make a warranty request without holding the unit in their possession. So for me, I'd visit the dealer's service writer, they'd make the request, a week later they'd schedule the repairs, and I'd only ave to leave it for a couple of days. I did have multiple issues with the Lippert Schwintek system, and the dealer didn't have the equipment to remove the mega slide, so ORV picked it up from my house and took it back to the factory using one of their regular transport contractors. I did end up picking it up myself both times, only because ORV won't ship trailers out when tire-chains are required on the highways, due to potential for body damage if a chain breaks.
Warranty support was great, other than the 1st dealer I tried to get service from was sometimes a PITA to deal with. At least ORV allows dealers to make a warranty request without holding the unit in their possession. So for me, I'd visit the dealer's service writer, they'd make the request, a week later they'd schedule the repairs, and I'd only ave to leave it for a couple of days. I did have multiple issues with the Lippert Schwintek system, and the dealer didn't have the equipment to remove the mega slide, so ORV picked it up from my house and took it back to the factory using one of their regular transport contractors. I did end up picking it up myself both times, only because ORV won't ship trailers out when tire-chains are required on the highways, due to potential for body damage if a chain breaks.
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