Stclairm wrote:
Are there some brands under $30k that any of you recommend who stand behind their product and don't make the consumer regret their purchase? We're ready to pull the trigger on a larger TT, then sell ours, but man, this is disheartening. I will say my local mobile RV repair guy likes Forest River, so I guess he has no problem fixing them and getting paid properly.
Yes - Grand Design. I've had personal experience with talking at length with a manager on their customer support team. I emailed them about a problem with my awning. I didn't get a return email, I got a call. The awning was detaching from the side. The warranty was long over. But they fixed it - correctly at no charge to me. My friend had the same issue with his Alpine - just out of warranty. They would not help - sorry, but your warranty period has expired they told him.
GD sent me a recall notice about an electrical issue that could cause a fire. It is very hard for me to take off work to get it to the dealer who doesn't do intake on the weekend. They authorized a mobile mechanic to do the work at my storage location.
Others will chime in and throw shade on them, but myself and a lot of others will tell you different. Research the brand on both of their forums - PM me if you want the links or just Google.
I googled Grand Design dealers in NC and found a few close to you - Bill Plemmons RV World in Winston-Salem and Raleigh. Check them out. Go and tour a few units.
I can't talk about price as it is different depending on where your located and current market. I will say that I negotiated a substantial percentage off the MSRP and got a front bedroom AC installed as part of the deal. Also - you are in a good position to negotiate. You have multiple dealers in the area for the brand, you already have a RV you can use - so you want a new one, but you don't NEED a new one. This is to your advantage. Winter is here and that's also to your advantage. So if you don't get what you want, you can just get up and leave - leaving them with your phone number. Also, don't trade in before attempting to sell on your own - it will most likely sell if you present it properly.
And yes - they put their RV's together the same as other companies and yes, they may have issues. But beating their customer service is a hard thing to do. I'm very happy with it and fully enjoy using it.
Good luck.
