tim and amy wrote:
I will tell you that for me, owning a Kodiak and dealing with Warranty repairs and their customer service, it was not stellar by any means.
When our Slide destroyed our bunk house door with in hours of picking up our trailer, it took three months to get a new door.
When our kitchen slide roller ate through the bottom of the slide, it took two months for parts to come in for our trailer. This is after I gave them a six month heads up I was taking it in and had pre-approval for the repair.
I love that Kodiak trailer, but sometimes the customer service is lacking. The way I look at it, if I had a major part failure, Kodiak would still take their sweet time sending a part. I can only say, that I hope under Keystone Management, that changes.
I found the opposite, Kodiak had excellent customer service, and even when I contacted them last April (when they where then ran by Keystone) to replace the peeling front stickers, for the second time, and out of warranty. The stickers arrived, no charge, in about a week after I called by UPS, and to Canada no less.
Back when it was Kodiak/Dutchmen on my hybrid, they replaced my tires when I had problems with them blowing for only $30 each that were out of warranty, and they dealt with my dealer who was taking 3 months to replace the tent ends on the trailer and tried to charge me storage for it sitting there. I emailed Dutchmen and they emailed the dealer with me in copy giving them heck for taking so long and charging me and said they would pay...
I guess everybody's experience is different??
Anywho, I'm sure trailer manufacturers will keep buy each other up until there is only like the "big 3" left...