Torklift has taken care of me in the same manner; some rubber feet on my camper step "LANDING GEAR" were cracking. I really hesitated to buy them at what I considered an inflated price, but my wife has a balance problem and a solid step is paramount to her even joining me in camping. When one fell off, I called Torklift. The first person to answer the phone told me they have a new design and would send out to me. I thought a new rubber foot design. Nope. The whole product was redesigned and they sent me a whole new set!!!
I took the old set and delivered them to our Truck Camper Moderator here. (He lives nearby and is a retired machinist.) He was able to incorporate/re-purpose them into his non-torklift branded steps and saved them from a landfill.
Yes, you pay a premium price. But there isn't another manufacturer that will go that extra mile like these guys do.
Hip, Hip, Hurrah!!
