DEF Shelf Life!

FishOnOne wrote:

ricatic wrote:

lawnspecialties wrote:

ricatic wrote:
...you sure you didn't take the truck to a Ford dealer by mistake...that kind of treatment is typical Ford style customer dis-service...

Seriously? Let it go.

why...and stifle the truth...my experience is real and valid...just do not want anyone else to ever suffer the tragedy and dishonesty of the terrible Ford Customer Service we received...

Regards

Here's a copy/paste from a Ford diesel tech:

I had a discussion with hotline today (the group that approves/denies these warranty claims) and they said the number of actual failures of fuel system issues from contamination is far less than the issues with the 6.4L. No fuel additives that emulsifies the water in the fuel is an absolute must. Maint records is also a must. They told me in most cases the claims are being done under warranty. The issues I find is the dealers techs that don't like the warranty time that feel they need to make a living off of someone elses hard earned money instead. So they say contaminated and now customer pay. I made a very good living as a tech and I much rather had warranty pay the bill. For one the customer is much happier and the approval is much faster. I would do everything I could to get it covered just to get the job done. There are reports of techs pulling only the primary fuel/water separator bowl down and saying debris and telling the customer they have to pay. That is the point of that bowl is to collect that crap. My advise for any failure that some tech says no warranty is to look and document the rust in the system and pump. Verify that the Hotline also said there is no warranty. Make sure that you are not victim of some hack tech that wants a bigger paycheck from you.

Gloom and Doom...:R

I would agree with most of what you wrote...and quote...but the fact is that in the very end. Ford has the say in what repairs get fixed under warranty...it is their decision...and far to often, they side with bad dealers because they sell a lo of vehicles...I know how it works...I was caught between a crooked dealer, a good and honest dealer and Ford...They sided with the larger crooked dealer and stiffed the customer...Me...Ford had every opportunity and the backing of the honest dealer to do the right thing... they could have kept a lifelong customer of over 50 years...it was more profitable (they thought) to sacrifice one customer than anger a larger dealership...

More importantly to prospective buyers, GM fixes all those pumps in situations where Ford denies...caveat emptor...buy a truck from a manufacturer that will stand behind it...

Those are the facts...as sickening as they are...

...Wearing the Blue Koolaid Protection wetsuit...

Regards