The thermocouple on my 2011 Lance 1050 would fire up the fridge the first time and after that is was turn it off and then turn it back on.
After diagnosing the problem myself, I had the option of driving to a Lance dealer 90 miles one way or a local RV service center for Norcold refrigerators. I bought the $12 part and fixed it myself. The local RV service center wanted me to leave the truck and TC while they diagnosed and ordered parts.
You shouldn't have to be dealing with a refer that doesn't work, but that is how some companies work.