Do we have any recourse?

MargaretB wrote:
We bought a Forest River/PrimeTime Tracer 230 last fall. It was delivered with three non-operable windows (out of six) and a broken shower door. The dealer ordered the new shower door and replaced it a few months later. We also had him order new windows.

One window has been replaced and works fine. The other two were replaced but don't work.

We took the trailer out in March and while driving up I-5, the secured shower door shattered again. Who puts glass shower doors, even tempered glass, in a trailer???

We took the trailer back to the dealer in May for yet another shower door and two more new windows.

Today we learned that the new shower door doesn't fit right, and of the two windows, one works but harder than the original and the other doesn't work at all.

We mentioned to the very helpful - seriously - service guy that we're fed up with a trailer we've been able to use twice in 8 months. We were told that the dealer would never take it back but would tell us that "everything has its glitches." Yes, but these seem to be unfixable due to lousy design. (In fact, when I called the service guy from the road when the shower door broke, he said that the rep had acknowledged that it's a lousy design.)

So our next step is...? We've put some money into customizing it and adding Stuff like a dry-cell battery. At this point, we want back what we paid for it, since we're not about to travel in a trailer in which 1/3 of the windows don't work.

Any suggestions? TIA.

Try first identifying the President and CEO of the trailer manufacturer and politely try to make an appointment to speak to him/her on the phone. Keep it short and sweet and to the point and be prepared to state exactly what you want them to do. This is often very effective. If you end up with the VP of customer relations TAKE IT and deal with them asking politely that they escalate your problem to the President.

You might also try sending this to the "RV RESOLUTIONS" at Trailer Life magazine. They have a very good track record of getting this kind of thing fixed.

Good Luck