Do we have any recourse?

MargaretB wrote:

westend wrote:
I would think someone on the manufacturer's staff should be leading the way towards a solution, if it indeed is a mfg. fault. Just off-hand, the shower door situation might be easily fixed by a change in procedure, holding the glass panels apart during transit. It could also be that replacing the glass with acrylic sheet solves the problem. Might be many ways to a different resolution of the problem.

Unless Keystone has every owner complaining about non-operating windows (I don't know whether that is or not the case), then it would seem that MB's trailer has a unique issue. It may be that the frame is not right and by typical installation process, it is racking the window jambs so the window doesn't operate correctly.
I wonder if the OP might know the reason for the windows not operating?

I don't know directly, but the service mgr. told me that the rep told him that the windows were poorly designed and manufactured. I guess they can't use different ones in a rig designed for those, but I wonder how other Tracer 230s are doing with their windows. Right now, two of the six won't open, and one has been replaced three times. Originally, a third one wouldn't open, but they fixed it successfully on the first try.

What ever you're hearing at the dealers relating to other conversations is hearsay and probably skewed to put the dealer in the best light. Take it with a big grain of salt.

I'd suggest to be patient and wait for the newest batch of windows to arrive at your dealership for replacement of your inoperative ones. Having two windows inoperative shouldn't stop you from having a good time with your trailer.

Same with the shower door. Ask the dealer to call you when all the parts have come in and there is a repair time to be scheduled. Again, the faulty door doesn't make the trailer completely unusable. Take it out and enjoy the rest of it.