Forum Discussion

SweetLou's avatar
SweetLou
Explorer
Oct 09, 2019

Dodge / Chrysler Uconnect Issues

Anyone having issues with their Uconnect in the Dodge/Chrysler vehicles? Mine is a 2013 Ram and it had some symptoms, like the volume just went away but if you stopped and turned it off, then back on it reset itself. Now, this happens every time I run the truck. After about 30 min, the volume settings go bye bye, but the worst thing is if you stop and shut off and open the door to get out, the dash and Uconnect stay on and never shut off. The fix so far is to put key back in ignition and go to ACC then back off. It resets and turns the screen back off as to not run down the battery. So, the question is who is having similar issues and what did you do about it? I went through the reset of holding down the volume and tune button at the same time, but no fix.
Tow Vehicles
  • packpe89's avatar
    packpe89
    Explorer
    Oct 15, 2019
    My 2018 did the same thing, (disconnect blue tooth and stay on after leaving the truck) they finally replaced the head unit and.... it still does but not nearly as much. At least one person in our fleet (18 trucks) has a '19 and having the same issues.
  • Bedlam's avatar
    Bedlam
    Moderator
    Oct 09, 2019
    I have heard of these problems and opted for the 3.0 version of Uconnect which does not have over the air update connectivity. I know recently FCA was pushing updates out and people had radios continuing to operate even after leaving the vehicle. A second update to these fixed many of the problems brought on by the first update. There are some threads on the Cummins Forum about this issue.

    Power resetting the radio may help if it is a logic programming issue since these radios never are really powered down. I think running down the batteries bellow operating voltage resulted in the same and it is NOT a battery problem. The dead batteries were a symptom of a locked up radio draining them.
  • cummins2014's avatar
    cummins2014
    Explorer
    Oct 09, 2019
    Cummins12V98 wrote:
    May sound dumb but have you replaced OE batteries?



    I agree . I know hard to believe :B My sons 2016 did all kinds of crazy electronic stuff including the radio ,until his batteries were dead one morning ,and he replaced them . Everything went back to normal .
  • Me_Again's avatar
    Me_Again
    Explorer III
    Oct 09, 2019
    Push and hold the mute and enter buttons at the same time to reboot the system. These are the center of the two knobs. Chris
  • swn's avatar
    swn
    Explorer
    Oct 09, 2019
    Like most technology it works except when you want it to work. My Uconnect will suddenly tell me there are no paired phones. When I try to click on the phone listed it doesn't pair. I have to delete and start over to get the phone connected.
  • Bionic_Man's avatar
    Bionic_Man
    Explorer
    Oct 09, 2019
    I had some problems with the Uconnect and head unit in my 2014 Grand Cherokee.

    When the dealer tried to do an update it actually crashed the head unit. Getting it replaced was a huge pain.

    If you end up needing a new head unit there is an individual I found on Facebook that sells them at a fraction of the cost of new.

    Good luck.
  • JRscooby's avatar
    JRscooby
    Explorer II
    Oct 09, 2019
    ShinerBock wrote:
    Yeah, I just had an over the air update last week, but I was not having issues before. You might have to delete and re-pair your phone to the Bluetooth after the update like I did.


    No dog in this fight, all my cars are too old. But I have had issues with "updates" on other things. Could a law that required before a product that has been sold could be updated the owner must be told what issues the update is to correct. If the owner had no problem with the issue, they could decide not to take the update. What percentage of the voters could object to this?
  • ShinerBock's avatar
    ShinerBock
    Explorer
    Oct 09, 2019
    Yeah, I just had an over the air update last week, but I was not having issues before. You might have to delete and re-pair your phone to the Bluetooth after the update like I did.
  • dodge_guy's avatar
    dodge_guy
    Explorer II
    Oct 09, 2019
    There is an update for those exact issues. However I have only had one I was able to update. Chrysler is having problems with their updates. The only way I have fixed those was to replace the radio. You can try disconnecting the battery to do a reset, but the problem may come back. Take it to the dealer and see if they can do an update.

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